Returns and Exchanges Policy
At Inflateasy, we want you to enjoy your shopping experience. If an item does not meet your expectations, or if there is a problem with your order, please review this policy and contact our customer support team for assistance.
Please contact us before returning or exchanging an item. Our team will review your request and provide instructions based on the circumstances of your order and applicable law. Your mandatory consumer rights remain unaffected.
01. Return Requests
If you would like to return an item, email us with your order number, the item you wish to return, and the reason for your request.
Return eligibility, deadlines, and any applicable conditions will be assessed in accordance with our policies and applicable consumer protection laws.
02. Exchange Requests
If you would like to exchange an item for another product or variation, please contact us first.
Exchanges depend on product availability and the circumstances of your request. We will explain the available options before you send anything back.
03. Damaged or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, contact us as soon as reasonably possible.
Please include your order number and clear photos of the item and packaging where relevant. We will review the issue and explain the appropriate next steps.
04. Refunds
If a refund is approved or required under applicable law, it will be processed in accordance with the relevant refund terms and legal requirements.
The time required for funds to appear in your account may depend on your payment provider or financial institution.
How to Request a Return or Exchange
- Email [email protected] with your order number.
- Identify the item and explain whether you are requesting a return, exchange, refund, or help with a damaged or incorrect product.
- Include relevant photos or supporting information if there is a product issue.
- Wait for our team to review your request and provide instructions before sending an item back.
Condition of Returned Items
Where a return is permitted, we may ask you to provide the item, accessories, and packaging associated with your order. Please package any authorized return carefully to help prevent additional damage during transit.
Any assessment of an item’s condition or eligibility will be conducted in accordance with applicable law. This policy does not remove statutory rights that may apply to defective, non-conforming, or otherwise legally returnable goods.
Return Shipping Costs
Responsibility for return shipping costs may depend on the reason for the return, the applicable policy, and mandatory legal requirements. We will explain the applicable arrangements when responding to your request.
Order Cancellations
If you wish to cancel an order, contact us as soon as possible and provide your order number. We will check whether cancellation is still possible.
An order that has already entered fulfillment or been dispatched may not be able to be canceled through the ordinary order process. This does not affect any cancellation or withdrawal rights you may have under applicable law.
Important Information
- Please do not send an item to our business address without receiving return instructions.
- Keep your order confirmation and any return shipping receipt until your request has been resolved.
- If you receive an item that is damaged or incorrect, contact us with relevant details so we can review the issue.
- Nothing in this policy is intended to exclude or restrict mandatory consumer rights.
Need Help?
Contact our support team for assistance with returns, exchanges, refunds, or product concerns.
Email: [email protected]
Telephone: +39 5627554435
Address:
Via Gioacchino Rossini, 26, 10157 Turin, Piedmont, Italy
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