Returns & Refunds
At Inflateasy, we want you to feel confident when shopping with us. If there is a problem with your order or you have a question about a return or refund, please review the information below and contact our support team for assistance.
01. Contact Us First
Before sending any item back, please contact us at [email protected]. Include your order number and a clear explanation of the issue.
Our team will review your request and explain the appropriate next steps, including any return instructions if applicable.
02. Damaged or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible.
Include your order number and clear photos of the item and its packaging, where relevant, so we can assess the issue.
03. Return Requests
Return eligibility may depend on the condition of the item, the reason for the return, and applicable consumer protection laws.
Please wait for our instructions before returning an item. Unapproved or incorrectly addressed returns may cause delays in processing your request.
04. Refund Processing
Once a refund request has been reviewed and approved, the refund will be handled in accordance with the applicable refund terms.
The time it takes for funds to appear in your account may depend on your payment provider or financial institution.
How to Request a Return or Refund
- Email our support team at [email protected].
- Provide your order number, the item involved, and the reason for your request.
- Include photos or other supporting information if the item arrived damaged, defective, or incorrect.
- Wait for our team to review your request and provide further instructions.
Items That May Not Be Eligible
Certain items may be subject to specific return conditions, depending on their nature, condition, customization, or applicable law. If you are unsure whether your item qualifies for a return, please contact us before sending it back.
Nothing in this policy is intended to limit any mandatory rights you may have under applicable consumer protection laws.
Order Cancellations
If you need to cancel or change an order, contact us as soon as possible and include your order number. We will check whether the order can still be changed or canceled.
Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible.
Exchanges
If you would like to exchange an item, please contact our support team first. Exchange availability depends on product availability and the circumstances of your request.
Important Information
Please do not send items to our business address without receiving return instructions. Our team will confirm the appropriate process after reviewing your request. Your statutory consumer rights remain unaffected.
Need Help With a Return?
Our support team is available to help with questions about returns, refunds, damaged items, and order issues.
Email: [email protected]
Telephone: +39 5627554435
Business Address:
Via Gioacchino Rossini, 26, 10157 Turin, Piedmont, Italy
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